# Support Desk

### Submit Queries From [**Profile Page**](https://codecanyon.net/user/hyvikk)

### **OR**

### **Mail Us @** [**support@hyvikk.com**](mailto:support@hyvikk.com)

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### ✅ Support for this Item Includes

* Responding to questions or problems regarding the item and its features
* Fixing bugs and reported issues
* Providing updates to ensure compatibility with new software versions

### ❌Item Support Does Not Include

* Customization services
* Support for third party **Themes, Libraries, Packages & Softwares**

### ⚠ Before Seeking Support, Please...

* Make sure your question is a valid Product Issue and not a customization request.
* Make sure you have read the documentation thoroughly and any related video guides before asking support on how to accomplish a task.
* If you have customized the Product and now have an issue, back-track to make sure you didn't make a mistake. If you have made changes and can't find the issue, please provide it with your changelog.
* Almost 80% of the time we find that the solution to people's issues can be solved with a simple "Google Search". You might want to try that before seeking support. You might be able to fix the issue yourself much quicker than we can respond to your request.